Cable FAQ's

I have a receiver box and have no volume on my TV.
1. Push mute and make sure it isn’t enabled.
2. Push the volume button on the receiver box. A bar should appear on the television monitor and progress to the right.
3. If using RCA cables, make sure the audio out cable is connected to the audio in jack on the television set.

Is it possible to use a DVD Player in conjunction with a digital receiver box?
Yes. Customers can connect the digital receiver box to their VCR and then connect the VCR to the television.

How to reboot a digital or HD receiver box.
1. Push and hold the power button until the word "boot" is displayed on the receiver display.
2. Release the power button after the word "boot" is displayed.
3. When the time appears on the receiver box display, turn on the receiver box.
4. Pioneer or Passport will be displayed on the television monitor.
5. Once Pioneer or Passport is gone, the picture should return.
6. If the issue persists, please contact Business Solutions Support at 437-0345.

Does WOW! Business Solutions offer high-definition television? Does it require specialized equipment?
WOW! Business Solutions is proud to offer crystal clear high-definition television. A high definition set-top box is necessary to receive high-definition programming.

Does WOW! offer Digital Video Recorders?
WOW! currently offers both Standard and High-Definition Video Recorders.

What are the features and benefits of a DVR?
The DVR (Digital Video Recorder) puts TV on your schedule-so you can watch what you want, when you want to watch it. With the touch of a button on your remote control, it automatically finds and digitally records your favorite shows. There's no need to remember to program your VCR, track schedule changes, or fuss with videotapes. And you won't miss a minute of your favorite show or the big game because the DVR gives you the power to pause live TV and do your own instant replays. You can even fast-forward and rewind your recorded programs. DVR turns any TV into a PIP (Picture in Picture) TV.

What is Secondary Audio Programming (SAP)?
A secondary audio program (SAP) service is carried along side a television channel as an alternative to the standard audio that accompanies the video portion of a program. Listeners can choose this secondary audio signal through either a television, a stereo VCR equipped to receive SAP signals, or a special SAP receiver. A portable SAP receiver allows traveling individuals to catch all the audio from their favorite television show.

The SAP feature allows a TV station to broadcast other information to the viewer through the audio receive system. That other information could be the same program audio in another language, or something completely different, such as weather information or Descriptive Video Services (DVS) for the visually impaired. DVS is a service where a narrator describes the action of a scene during pauses in the dialogue. Audiences can hear that an actor sadly buries his face in his hands, for example. As another example of S.A.P. application, ABC regularly provides Spanish audio commentary during "World News Tonight" and "Monday Night Football" as well as other selected sporting events and specials. They do this using the Secondary Audio Program (SAP). Viewers who had the SAP feature turned on could hear the game in Spanish.

I am only getting sound in Spanish? (SAP)
1. If sound is in Spanish, click settings on remote.
2. Click more settings (yellow triangle on remote).
3. Arrow down to the Language heading.
4. Highlight SAP, arrow to the right.
5. Choose disable.
6. Choose Accept (yellow triangle on remote).
7. Press select on the remote.

No picture or sound on HD box
1. Press the video source button on your TV.
2. Go through the choices, video 1, video 2, and video 3 until the picture and sound return.

My Cable is out. All I see is static/snow on all channels.
If you have a receiver box, make sure your television is set on channel 3.

My TV displays a blue screen on all channels.
If you have a VCR connected ensure that the VCR is powered down.

What equipment would I need to receive Digital Programming?
A digital receiver is necessary to receive Digital Programming.