Internet FAQ's
How does the WOW! Business Solutions technology differ from the technology the local telephone company uses to provide DSL?
DSL technology is delivered over copper, twisted-pair wiring used for telephone service that was installed decades ago for low-speed, low-capacity voice communications; in contrast, WOW! Business Solutions offers a state-of-the-art broadband network was designed to deliver powerful, two-way interactive services. By meeting the stringent standards of Data Over Cable Service Interface (DOCSIS), the WOW! Business Solutions network specifications provide user data privacy across the cable network by encrypting and authenticating data traffic flow to and from the cable modem and WOW! Business Solutions network. WOW! Business Solutions Internet services are highly reliable because the architecture provides multiple paths to each node. As such, the self-healing distribution offers the customer a continuous, secure connection to the Internet.
What is the difference between a Dynamic IP and Static IP?
Static IP does not change when you log onto your WOW! Business Solutions modem, whereas a Dynamic IP may change between sessions. A Static IP is a numeric, fixed Internet Protocol address always associated with your computer.
Is the speed of WOW! Business Solutions Cable Modem Service comparable to DSL?
WOW! Business Solutions Cable Modem service is consistently fast no matter where your business is located, whereas DSL service typically gets slower the farther your business is located from the telephone company's central office. Accordingly, even if the local DSL provider advertises high speeds, these speeds may not be available in your area. Even if you are located in the heart of a DSL service area, it's unlikely that your local DSL provider can offer the same peak download speed performance available from WOW! Business Solutions.
I can not connect to the Internet.
A simple reboot of the modem, computer and router can sometimes fix this issue.
1. Unplug the power to the modem and computer. If you have a router, unplug the power to the router also. After unplugging the power to these components wait 1 minute then restore power to the individual components
2. Restart your computer.
If this doesn't resolve the issue, call Business Solutions Support at 437-0345.
What is a Dynamic IP?
Dynamic IP is a numeric Internet Protocol (IP) address that is temporarily assigned to your computer or modem only for a specified duration. A Dynamic IP often changes on your computer between Internet sessions as opposed to a Static IP that does not change.
Why would I want a Dynamic IP?
Dynamic IP is the default IP setting on most computers, making network configurations simpler. Additionally, if outside users do not need to access your network, a Dynamic IP will likely satisfy your businesses needs.
Can I choose a Dynamic IP or Static IP with WOW! Business Solutions Internet service?
Yes, the choice is yours. WOW! Business Solutions provides a Dynamic IP address or a Static IP with Internet service. A Dynamic IP address will be assigned unless you request a Static IP address.
Is my WOW! Business Solutions Cable Modem Internet speed guaranteed?
WOW! Business Solutions prides itself on delivering quality service and closely monitors our network to ensure maximum performance. However, the consistent delivery of speed varies based on many factors, including customer specific equipment configurations, potential network congestion during peak loads and Internet activity beyond the WOW! Business Solutions network. Therefore, actual customer speeds may vary and can not be guaranteed.
How many computers can I connect to my cable modem service?
As many as you need. WOW! Business Solutions provides the cable modem and you can network as many work stations as needed by connecting the modem to a router. We would be happy to recommend local companies that sell and service routers.
What is an Ethernet cable?
An Ethernet cable, more commonly known as CAT-5 cable, is high-signal integrity cabling known for its speed capabilities of 100Mbit/s. This is typically the type of cable that connects a Cable/DSL modem to your computer or to your router.
Is my connection shared?
All connections to the Internet are shared at some point. Since all connections are shared, providing a high-speed Internet experience depends on your ISP's network capacity, scalability, and overall architecture. Our network, locally, and our gateway to the Internet are designed to be highly scalable, providing increased network capabilities as demand increases.
How to set your home page
Setting/Changing your home page is done a certain way for each browser. To do this in Internet Explorer, you would click the ‘Tools’ menu at the top of the screen, and select ‘Internet Options’ from that menu. A window will appear, and on this window at the very top you will see a “Home Page” section, with an address bar. The homepage can be set or changed by typing the website’s address you want to be your homepage in the address bar.
To do this in Netscape, you will click the ‘Edit’ menu at the top of the screen, and select ‘Preferences’ from that menu. At the top of the window that appears you will see a “Home Page” section. Here you can specify what you would like the home page to be.
To do this in Mozilla Firefox, you would click the ‘Tools’ menu at the top of the screen, and select ‘Options’ from this menu. A window will appear and at the top of this window you will see a “Home Page” section. Here you can specify what you would like the home page to be.
How do I get more e-mail accounts or a larger e-mail box?
Additional accounts are available by simply calling your local Account Representative or Business Solutions Support at 437-0345. If more storage space is required, WOW! Business Solutions offers expanded storage options as well.
What is the process to upgrade my Internet connection speed?
It's very easy. Simply call your local Account Representative or our WOW! Business Solutions Support at 437-0345. Often upgrades can be handled over the telephone and can be completed in 24 hours.
What is FTP?
File Transfer Protocol. This is an application-layer protocol that allows a user to transfer files from his/her own computer to another computer using a 3rd-party FTP Client.
Define what an e-mail application is, List different e-mail applications
An e-mail application is 3rd-party software that allows one to send and receive e-mail from their desktop instead of using a Web-based mail utility. Examples of e-mail applications are as follows: Outlook, Outlook Express, Mozilla Thunderbird, and Eudora.
Define Spyware
Spyware is software that’s intended to take partial control of ones computer system, usually for the benefit of a 3rd-Party. This software typically is used to monitor a users web-browsing for marketing purposes, redirect a user to an advertisement site, or theft of personal information.
Define Firewall
A firewall is a piece of hardware or software designed for a network environment to monitor, allow/deny, and log inbound and outbound activity according to the security policy configured for the firewall.
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